Page - Reopening Safety Guidelines
The Castle in the Sand Hotel Clean & Pristine Plan!
We are happy to welcome our guests under our new approved safety guidelines to offer you a break to come stay here with us at the beach. We are committed to taking every health precaution above and beyond requirements allowing us to serve you this season.
The Castle in the Sand Hotel is an easy drive-to destination for our loyal guests during a time where air travel is not preferred. We are uniquely able to offer full kitchens and kitchenettes in a large portion of our oceanfront rooms. The majority of our rooms also have private balconies which are also oceanfront. This allows for you to come get a dose of fresh air by the ocean, but also greatly limit your exposure to other people. We have a large spacious beach that can serve as a much anticipated opportunity to be outside and in the ocean while maintaining a safe distance from others. Additionally, we have a pet-friendly property at The Barefoot Mailman so you do not have to leave your furry family members behind. We know many of you have had a difficult year so far and may need this visit now more than ever. We are committed to offering this opportunity to you at the highest level of precautions available to us.
We understand these are confusing times which require flexible options and therefore have reduced our cancellation policy to only 48 hours notice for stay dates from now until October 18, 2020.
Reservation lines are open to answer all your questions; however, before you call we recommend you please read the following changes that will be implemented property wide in adherence with all current Maryland COVID-19 regulations.
Personal Protective Equipment
Maryland State mandates all persons inside must be wearing a mask over their nose and mouth and outside whenever it is not possible to maintain physical distancing. We will request that you comply everywhere on property, except in the comfort of your own hotel room. Our staff will be wearing masks in sync with the CDC guidelines as well. The front desk will also have a clear barrier between staff and guests at all times.
Every single staff member will have his or her temperature checked at the beginning of each shift to ensure no one with symptoms comes on property. We encourage your family to do the same before you come see us on your arrival date. In addition to temperature checks, we also give our staff a daily health questionnaire to closely monitor the well-being of each of our employees.
We are requesting that everyone observe a 6 foot distance between themselves and other guests whenever possible. We will have spacing clearly marked around the front desk as well as at Coconuts for your convenience. There will also be directional lines to show flow of traffic to allow everyone to stay 6 feet apart. We will limit the amount of patrons allowed in our restaurant area and enforce clear pathways in order to help our guests feel safe while still enjoying the fun outside.
All public spaces will be sanitized in a constant rotation every hour. There will be hand sanitation products throughout the property for guests to use as often as you would like. Dining seating will be sanitized at every touch point in between each patron group. The rooms will undergo a new two-step deep cleaning process to ensure the highest standard of sanitation occurs between each guest. All nonessential room items will be removed like guidebooks, notepads, and accent pillows.
We now have live music at Coconuts during the day that will carry through the summer season. Children’s activities with Lady Sunshine have resumed and will run through Labor Day Sunday. The pool is open in accordance with the Maryland reopening guidelines. We have the largest pool in Ocean City so we are fortunate to be able to allow plenty of guests access to enjoy the pool during your stay.
Coconuts is open offering our full menu outdoor dining and full bar alcohol service. We have expanded our seating into the sand volleyball court to allow for minimum 6 feet between all tables. Masks are required in any areas where it is not possible to maintain physical distancing. The Coconut’s Beach Servers are on the beach daily (thru Labor Day, weather permitting) to take your lunch and drink orders right to you. We are back offering our famous 2 for 1 happy hour every day at 5pm, but we will limit wristband capacity so we suggest you come early, dine in, and enjoy the unique outdoor patio and beach service Coconuts has to offer. Castle in the Sand Hotel guests will gain access to Coconuts Happy Hour 15 minutes early every day so our in-house guests will be served this special first. Going into the off-season, Coconuts will be closed on 9/8, 9/15, 9/22, 9/28-9/30, 10/5-10/7, 10/12-10/14, closing on October 18th for the season.